Your Patients Are Missing Appointments.
We Can Stop That.
A dialysis patient who misses three consecutive treatments is a medical emergency. A chemotherapy patient who can't get a ride is a treatment failure. OPTA exists to make sure neither of those things happen — and to make your facility's life easier in the process.
ROI Calculator
See what missed appointments are costing your facility
Based on 78% average no-show reduction
Who We Serve
Built for Every Type of Facility
Dialysis Centers
3x/week patients who can't miss a session
Skilled Nursing Facilities
Discharge planning and follow-up care
Cancer Treatment Centers
Chemotherapy and radiation appointments
Behavioral Health
Consistent attendance for treatment outcomes
Outpatient Clinics
Specialist visits and follow-up care
Health Systems
Enterprise-wide transportation management
The Partnership
What You Get With OPTA
Not a vendor. A partner. There's a difference — and you'll feel it on day one.
Dedicated Account Manager
One person. One number. They know your facility, your patients, and your protocols.
Real-Time Dashboard
Track every trip, every driver, every ETA. No more calling dispatch to check status.
HIPAA-Compliant Communication
All patient data handled under BAA. Secure messaging, secure records.
Medi-Cal Billing Handled
We handle the billing. You handle the care. No paperwork, no claims headaches.
Same-Day Scheduling
Urgent appointment? We can often accommodate same-day requests for established partners.
Monthly Performance Reports
On-time rates, no-show reduction, trip volume — delivered to your inbox every month.
Facility Partners Say
Results That Speak for Themselves
"Our no-show rate dropped from 22% to under 4% in the first 90 days. OPTA didn't just solve a logistics problem — they solved a revenue problem."
Maria Chen
Social Work Director · Valley Dialysis Center
"I've worked with three NEMT providers. OPTA is the only one that communicates like a partner, not a vendor. They actually call us back."
Jennifer Park
Discharge Planner · Regional Medical Center
The Process
From Application to First Trip in 5 Days
Day 1
Application & Discovery Call
Submit the form. We call within 2 hours. 30-minute discovery call to understand your facility's needs.
Day 2
Proposal & Agreement
Custom partnership proposal. Service agreement, BAA, and pricing — all reviewed together.
Day 3
Account Setup
Your facility account is configured. Dashboard access granted. Your account manager is assigned.
Day 4
Staff Briefing
We brief your team on the booking process, communication protocols, and what to expect.
Day 5
First Trip
Your first patient rides with OPTA. We follow up with a full trip report and performance summary.
Get Started
Apply for a Facility Partnership
Takes 3 minutes. Our team responds within 2 business hours.
Explore what else OPTA can do inside your facility and in your patients' homes — beyond the ride.
Beyond Transportation
We're Boots on the Ground.
In Your Facility. In Their Home.
OPTA isn't just a transport company. We're the team that stays with your patients after discharge — reducing readmissions, responding to falls, and closing the care gap that happens the moment they leave your building.
OPTA SafeLift — On-Site Lift Assistance
A trained 2-person OPTA team responds to non-emergency falls and lift assists directly at your facility. When a resident falls and isn't injured, your staff shouldn't have to call 911 — that ties up emergency services, distresses the patient, and creates unnecessary incident reports. SafeLift is the professional, calm alternative.
- On-site response within your facility — not just post-discharge
- Trained 2-person lift team, no emergency services required
- Reduces staff injury risk and liability exposure
- Detailed incident documentation provided after every response
- Frees your nursing staff to focus on clinical care
Pilot Program
SafeLift is currently rolling out through a select group of partner facilities. Pilot partners receive priority onboarding, dedicated response coverage, and preferred pricing. Spots are limited.
OPTA Health — Community Health Workers
Discharge doesn't end your responsibility — it just changes the location. OPTA CHWs are in your patients' homes within days of discharge, closing the care gap that drives readmissions. They're not nurses, but they're the eyes and ears your clinical team can't afford to have everywhere.
- Post-discharge home visits within 48–72 hours
- Medication adherence checks and care plan reinforcement
- Social determinants screening (food, housing, transportation)
- Direct communication back to your discharge planner or case manager
- Reduces 30-day readmission rates — a key CMS quality metric
Why it matters
CMS penalizes hospitals for excess readmissions. A CHW who catches a medication issue or a missed follow-up appointment on day 3 post-discharge can prevent a readmission on day 12. OPTA CHWs are that bridge.
The OPTA Difference
One Partner. Transport, Lift Response, and Post-Discharge Support.
Most facilities manage 3–5 vendors for what OPTA handles under one roof. One account manager. One phone number. One partner who knows your patients by name — from the moment they book a ride to the moment they're safely back home and checked in.