A Health Navigator
In Your Corner.
The healthcare system is complicated. Prescriptions, referrals, follow-ups, benefits, specialists — it's a full-time job to manage. OPTA Health's Community Health Workers do that job so patients and families don't have to.
OPTA Health
What's Included
Care Plan Management
CHWs review and organize care plans, ensuring patients understand their treatment and next steps.
Specialist Referral Coordination
We identify the right specialists, schedule appointments, and arrange transportation — all in one workflow.
Medication Adherence Support
Medication reminders, prescription pickup coordination, and pharmacy communication support.
Benefits Navigation
Medi-Cal, Medicare, IHSS, and community benefit programs — we help patients access everything they qualify for.
Social Determinants Screening
Food insecurity, housing instability, isolation — we screen and connect patients to community resources.
Family Communication Bridge
Regular updates to designated family members on care status, upcoming appointments, and any concerns.
The Process
How It Works
Initial assessment
A CHW conducts a comprehensive needs assessment — medical, social, and logistical. In-home or by phone.
Care plan review
We review existing care plans, identify gaps, and create an action plan with the patient and family.
Ongoing navigation
Weekly or bi-weekly check-ins. Appointment coordination, referral follow-through, and real-time problem solving.
Facility reporting
For facility-referred patients, we provide regular status updates to the care team and discharge planner.
What People Say
Real Experiences
"Our CHW helped my father get on IHSS, find a food delivery program, and get his prescriptions organized. In three weeks, she did what we'd been trying to do for two years."
Maria Santos
Daughter, San Jose
"We refer complex patients to OPTA Health before discharge. The CHW follow-through has dramatically reduced our 30-day readmission rate."
Dr. Patricia Wong
Hospitalist, Regional Medical Center
FAQ